Shipping policy
Shipping Policy
At ALM Engineering, we aim to get your order to you as quickly as possible. All orders are dispatched from Telford, Shropshire, UK.
Processing Time
All orders are processed and dispatched the next working day after your order is placed. Orders placed on weekends or UK public holidays will be dispatched the following working day.
UK Shipping
UK orders are shipped via Royal Mail Tracked 48, which typically delivers within 2–3 working days of dispatch. A tracking number will be provided once your order has been dispatched so you can monitor your delivery.
International Shipping
We ship worldwide. International orders are shipped via Royal Mail International Tracked service. Estimated delivery times vary by destination:
Europe: 3–7 working days
Rest of World: 7–14 working days
Please note that delivery times are estimates and may be affected by customs processing, local postal services, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and will be displayed before you complete your order.
Customs & Import Duties
For international orders, your shipment may be subject to customs duties, taxes or import fees upon arrival in your country. These charges are the responsibility of the recipient and are not included in our shipping costs. We recommend checking your local customs regulations before placing an order.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to track your order via the Royal Mail website at royalmail.com.
Lost or Delayed Parcels
If your order has not arrived within the expected timeframe, please contact us at alm.engineering@outlook.com and we will do our best to resolve the issue promptly. Please allow the following before contacting us:
UK orders: 5 working days from dispatch
International orders: 21 working days from dispatch
Contact Us
If you have any questions about your delivery, please don't hesitate to get in touch:
Email: alm.engineering@outlook.com
Phone: 07568 352328